Felicity Gault
About Felicity Gault
Felicity Gault is a Field Operations Specialist at Kforce Inc, where she manages onboarding processes and handles inquiries related to pay and HR matters for over 600 consultants. She has a background in customer service and administration, with previous roles at companies such as 1776, Waggy Walkys LLC, and Booz Allen Hamilton.
Work at Kforce
Felicity Gault has been employed at Kforce Inc as a Field Operations Specialist since 2018. In this role, she manages the onboarding processes for an average of 10 new consultants each week, ensuring adherence to both company and client policies. She serves as a liaison between consultants and the Kforce back office team, providing essential customer service support. Her responsibilities also include handling inquiries related to pay, expenses, reimbursements, and HR matters for a market of over 600 consultants.
Previous Experience
Before her current role at Kforce, Felicity Gault held several positions that contributed to her expertise in operations and customer service. She worked as an Office Manager Intern at 1776 for three months in 2013, where she gained experience in administrative tasks. From 2017 to 2018, she served as a Filtering Administrator at Waggy Walkys LLC for seven months. Earlier in her career, she was a Customer Service Representative at Centralized Showing Service for one year in the Raleigh-Durham area and worked as a Case Administrator (Contract) at Booz Allen Hamilton for four months in 2017.
Education and Expertise
Felicity Gault studied at the University of the District of Columbia, where she earned an Associate of Arts and Sciences (A.A.S.) degree in Business Administration and Management from 2013 to 2016. Her educational background provides her with a solid foundation in business principles, which she applies in her current role. Additionally, she utilizes Crystal Reports to download and analyze data, allowing her to gain operational insights that enhance her effectiveness in field operations.