Heather Burns
About Heather Burns
Heather Burns is a Customer Service Manager with extensive experience in client services and support. She holds a Bachelor of Arts from the University of California, Berkeley, and a Master of Arts from San Francisco State University.
Work at Kforce
Heather Burns has been serving as a Customer Service Manager at Kforce Inc since 2018. In this role, she is responsible for overseeing customer service operations and ensuring client satisfaction. Her tenure at Kforce has extended for six years, during which she has contributed to improving service delivery and enhancing customer experiences.
Education and Expertise
Heather Burns holds a Bachelor of Arts degree from the University of California, Berkeley, and a Master of Arts degree from San Francisco State University. Her educational background provides a strong foundation for her expertise in customer service management and client relations.
Background
Heather Burns has extensive experience in customer service and client relations. Prior to her current role at Kforce, she worked as the Director of Member Services at Customer Lobby from 2017 to 2018. She also held the position of Client Services Director at Alibris for 11 years, from 2005 to 2016, and served as Product Support Manager at Turnitin for nine months in 2016.
Previous Roles and Responsibilities
Before joining Kforce, Heather Burns held various significant positions in customer service. At Alibris, as Client Services Director, she managed client relationships and service strategies for over a decade. At Customer Lobby, she directed member services, focusing on enhancing member engagement and satisfaction. Her role at Turnitin involved overseeing product support, where she addressed customer inquiries and technical issues.