Henry Ngo
About Henry Ngo
Henry Ngo is a Test Integration Development Technician currently employed at Kforce Inc in San Diego, California. He has extensive experience in quality assurance and technical support, having previously held positions at GreatCall, Beyondsoft, Alta Solutions, Moore North America Inc, and Hewlett-Packard.
Current Role at Kforce
Henry Ngo serves as a Test Integration Development Technician at Kforce Inc, a position he has held since 2021. In this role, he provides software and hardware support specifically for operators, ensuring smooth operation and minimal downtime. His responsibilities include researching and implementing solutions for various PC bugs, which enhances system reliability and performance. Additionally, he configures changes to print mechanical software interfaces, optimizing printing processes.
Previous Experience at GreatCall
Henry Ngo worked at GreatCall in various capacities from 2014 to 2019. He initially served as a Software Quality Assurance (SQA) Engineer for two years before becoming the Lead Data QA Engineer, a position he held for three years until 2019. During his tenure, he contributed to quality assurance processes that ensured the reliability of GreatCall's products.
Background in Testing and Support Roles
Henry Ngo has a diverse background in testing and support roles. He worked as a Test Engineer at Beyondsoft from 2011 to 2013. Following that, he served as a Production Support Lead at Alta Solutions, Inc. from 2019 to 2021. His early career included roles such as Database Coordinator at Moore North America Inc and Database Support at Hewlett-Packard, providing him with a strong foundation in database management and technical support.
Technical Skills and Expertise
Henry Ngo possesses expertise in navigating Linux and Telnet environments, allowing him to send commands to print mechanisms effectively. His technical skills include configuring software interfaces and troubleshooting PC bugs, which contribute to enhanced system performance and reliability. His experience across various roles has equipped him with a comprehensive understanding of both software and hardware support.