Jeffrey H.
About Jeffrey H.
Jeffrey H. is a Tidal Automation Workload Administrator II with extensive experience in IT management and automation. He has held various roles in organizations such as PricewaterhouseCoopers LLP and Kforce Inc, contributing to significant improvements in operational efficiency through automation solutions.
Current Role at Kforce
Jeffrey H. currently serves as a Tidal Automation Workload Administrator II at Kforce Inc, a position he has held since 2020. In this role, he is responsible for managing and optimizing workload automation processes. His work focuses on enhancing operational efficiency and reducing manual intervention in automated tasks. He operates in the Tampa/St. Petersburg, Florida Area, contributing to the company's efforts in streamlining IT operations.
Previous Experience at Kforce Inc
Prior to his current role, Jeffrey H. worked at Kforce Inc as a Tidal Workload Automation Administrator from 2016 to 2020. During this period, he developed and implemented various automation solutions that improved operational workflows. His contributions included integrating automated problem ticket management and creating processes to monitor critical files, which significantly reduced downtime and improved efficiency.
Professional Background
Jeffrey H. has a diverse professional background in IT management and support. He began his career at Computer Generated Solutions as an IT Support Specialist from 1998 to 2000. He then worked at PricewaterhouseCoopers LLP in various roles, including Sr. Lotus Notes / Blackberry Specialist and IT Management Coordinator, accumulating a total of ten years of experience at the firm. He also held positions at Meridian Asset Services and Voya Investment Management, where he focused on workload automation and IT support.
Education and Certifications
Jeffrey H. studied Information Technology at Saint Petersburg College, where he achieved an Associate's degree in Technology Management in 2012 and an MCITP certification in 2013. He also engaged in self-study and completed the IT Infrastructure Library V3 (ITIL V3) certification in 2010. His educational background provides a strong foundation for his expertise in IT management and automation.
Key Contributions and Initiatives
Throughout his career, Jeffrey H. has made significant contributions to IT automation and process improvement. He delivered calendaring solutions that optimized batch processes during holiday work weeks, implemented automation for Time and Labor & Payroll processing, and developed email triggers to streamline requests. His initiatives have consistently aimed at reducing processing time and enhancing operational reliability.