John Paul Purdy
About John Paul Purdy
John Paul Purdy is a Call Center Associate at Kforce Inc, with extensive experience in customer service and technical sales, particularly in the electronics sector. He has a Bachelor of Science in Computer Science from New Mexico State University and has worked in various roles at Fry's Electronics over a span of several years.
Current Role at Kforce
John Paul Purdy has been employed as a Call Center Associate at Kforce Inc since 2019. He works in the Houston, Texas Area and has accumulated five years of experience in this role. His responsibilities include managing customer inquiries and providing support, leveraging his extensive background in customer service and technical knowledge.
Previous Experience at Fry's Electronics
Prior to his current position, John Paul Purdy worked at Fry's Electronics for a total of eight years in various roles. He began as a Customer Service Associate from 2008 to 2009, then transitioned to Electronic Components Accessories Sales for six months in 2009. He served as an Electronic Components E-Cage Associate from 2009 to 2011, followed by a role as an Electronic Components Sales Associate from 2011 to 2015. He concluded his tenure at Fry's as an Electronic Components Management Trainee from 2015 to 2019.
Experience at EDS
John Paul Purdy worked at EDS as an Information Associate from 2006 to 2007 in the El Paso, Texas Area. This role contributed to his overall experience in customer service and technical support, enhancing his skills in managing information and assisting customers effectively.
Education and Technical Knowledge
John Paul Purdy earned a Bachelor of Science degree in Computer Science from New Mexico State University, where he studied from 2000 to 2005. He possesses extensive classroom knowledge in computer science, which complements his practical experience in computer parts sales and troubleshooting technical issues.
Skills in Technical Support
John Paul Purdy is skilled in troubleshooting printer issues remotely and has experience in dispatching and scheduling printer repair technicians. His technical knowledge and attentiveness have earned him multiple customer recommendations, highlighting his ability to address customer needs effectively.