Joshua Heramb
About Joshua Heramb
Joshua Heramb is an IT Application Production Support professional currently employed at Kforce Inc in Tampa, Florida. He has a background in technical support and has previously worked in various IT roles, including as an IT Helpdesk Administrator at Rita Staffing and as a Student Technology Assistant at Middle Tennessee State University.
Work at Kforce
Joshua Heramb has held multiple positions at Kforce Inc, starting as IT Technical Support I from 2017 to 2021, where he worked for four years in Tampa, Florida. He then advanced to IT Technical Support II from 2021 to 2022, serving for one year in the same location. Currently, he is employed as IT Application Production Support since 2022, contributing to the company's operations in Tampa, Florida. His roles have involved providing technical assistance and support for applications, ensuring smooth operational processes.
Previous Experience in IT Support
Before joining Kforce, Joshua worked at Rita Staffing as an IT Helpdesk Administrator from 2016 to 2017 for one year in the Lakeland, Florida area. His experience in IT support began earlier when he served as a Student Technology Assistant Level 3 at Middle Tennessee State University from 2011 to 2013 for two years. These roles provided him with a foundation in technical support and customer service in IT environments.
Education and Expertise
Joshua studied Computer Science at Middle Tennessee State University but did not complete his Bachelor of Science degree. He also graduated from Mount Juliet High School, where he completed his high school education from 2003 to 2007. His educational background has equipped him with foundational knowledge in technology and computer systems, which he applies in his current and previous roles.
Technical Contributions
In his current role, Joshua documents knowledge articles for incident resolutions, aiding level one and level two support teams. He creates new problem records to facilitate the quick identification and resolution of issues. Additionally, he provides emergency on-call application production support after business hours as part of a weekly rotation schedule, ensuring that critical applications remain operational.