Karen Gordon
About Karen Gordon
Karen Gordon serves as a Customer Support and Patient Services representative for LATITUDE Rhythm Management, where she provides technical support and training for remote monitoring products. She has a background in psychology studies and has held various roles in customer service and personal care across several organizations.
Current Role in Customer Support and Patient Services
Karen Gordon currently works at Kforce Inc as a LATITUDE Customer Support & Patient Services representative in Rhythm Management. She has held this position since 2021, contributing to customer support and technical assistance for LATITUDE Remote Monitoring products. In her role, she provides training and technical support to a global customer base, ensuring that inquiries, comments, and concerns related to LATITUDE products are effectively managed and documented. Karen has achieved departmental quality goals and maintains over 70% phone time, indicating her commitment to service excellence.
Previous Experience at Kforce Inc
Prior to her current role, Karen worked at Kforce Inc as a Remote Call Center Agent from 2020 to 2021 for a duration of 10 months. During her time in this position, she developed skills in customer service and call handling, which have been beneficial in her subsequent role in customer support and patient services. Her experience at Kforce Inc laid the foundation for her current responsibilities in managing customer inquiries and providing technical support.
Background in Call Center Support
Karen has a background in call center support, having worked as a Call Center Tier 2 Support Agent at Titan Technologies for 3 months in 2021. This role allowed her to further develop her technical support skills and customer service expertise. Additionally, she has experience as a Personal Care Attendant at Coastal Living Home Health, LLC, and ALL FAMILY MEDICAL CENTER INC, where she provided personal care services from 2017 to 2020.
Educational Background in Psychology
Karen Gordon has pursued studies in Psychology at multiple institutions. She attended the University of Phoenix from 2014 to 2017, where she is still enrolled. Additionally, she has studied at Florida A&M University, Palm Beach Atlantic College, Broward College, and Palm Beach State College, although she did not achieve a degree from these institutions. Her educational background reflects a long-standing interest in psychology, which may inform her approach to customer service and support.
Professional Development in Human Resources
Karen also has experience in human resources, having worked as a Human Resources Coordinator at Faneuil Inc from 2016 to 2017 for 11 months. This role provided her with insights into employee relations and organizational support, contributing to her overall professional development. Her diverse work history encompasses various roles that have equipped her with a range of skills applicable to customer service and support.