Kendra Sovereign
About Kendra Sovereign
Kendra Sovereign is a Remote Support Engineer at Kforce Inc, with a diverse background in customer support and technical roles. She has experience in project management, system diagnostics, and web development, having worked for various companies including Wells Fargo and Adecco Engineering and Technology.
Current Role at Kforce
Kendra Sovereign has been employed as a Remote Support Engineer at Kforce Inc since 2020. In this role, she focuses on providing technical support and solutions to clients remotely. Her responsibilities include diagnosing system issues, developing optimal solutions, and inspecting systems to ensure functionality. Kendra's expertise in remote support enhances the efficiency of operations for her clients.
Previous Experience in Customer Support
Before joining Kforce, Kendra worked as a Customer Support Specialist at Wells Fargo for one month in 2020. This position was based in Boise, Idaho, where she gained experience in customer service and support. Her role involved assisting customers with inquiries and providing solutions to their issues.
Background in Software Quality Assurance
Kendra has a significant background in software quality assurance, having worked as a Software QA Test Technician at Adecco Engineering and Technology from 2007 to 2016. During her nine years in this role, she contributed to ensuring the quality and reliability of software products. Her experience in this field has equipped her with analytical skills and attention to detail.
Educational Background
Kendra completed her high school education at Capital High School, earning her diploma between 1997 and 2000. She is currently expanding her knowledge in the field of technology by studying Computer Science and Web Development at freeCodeCamp since 2022. This ongoing education reflects her commitment to professional growth and skill enhancement.
Experience in Hospitality and Retail
Kendra has also worked in the hospitality and retail sectors. She served as a Front Desk Representative at SpringHill Suites by Marriott for nine months in 2006-2007, where she managed guest services. Additionally, she worked at Target as a Telephone Operator and Sales Associate from 2005 to 2006, gaining valuable customer service experience in a retail environment.