Kenneth Barbour
About Kenneth Barbour
Kenneth Barbour is a Service Desk Analyst with extensive experience in network operations and IT support. He has worked at DrFirst, Inc. as a Network Operations Center Manager since 2014 and at Kforce since 2011, while holding previous positions in help desk and implementation roles.
Work at Kforce
Kenneth Barbour has been employed at Kforce as a Service Desk Analyst since 2011. In this role, he provides Tier I support specifically to the Securities and Exchange Commission. His responsibilities include managing user accounts and distribution lists within Active Directory. Barbour's extensive experience in IT support enables him to effectively address user inquiries and technical issues, contributing to the overall efficiency of the service desk operations.
Work at DrFirst, Inc.
Since 2014, Kenneth Barbour has served as the Network Operations Center Manager at DrFirst, Inc. in Rockville, Maryland. In this position, he oversees network operations and ensures the stability and performance of IT systems. His role involves managing various network-related tasks and coordinating with different teams to maintain operational excellence within the organization.
Education and Expertise
Kenneth Barbour holds a Master's degree in Computer and Information Systems Security/Information Assurance from Western Governors University. He also earned a Bachelor of Science degree in Information System Security from Westwood College. His educational background provides a strong foundation in IT security principles and practices, enhancing his capabilities in network management and support.
Background in IT Support
Kenneth Barbour began his career as a Help Desk Analyst at Boat People, SOS, where he worked from 2009 to 2011. He also briefly served as an Implementation Specialist at Tech USA in 2008. His early experiences in IT support laid the groundwork for his current roles, equipping him with the skills necessary to manage complex IT environments and provide effective user support.
Technical Skills and Responsibilities
Kenneth Barbour possesses a range of technical skills relevant to his roles. He creates .msi packages for software deployment using Advanced Installer and administers Exchange 2010, managing public folders, mailbox quotas, and mail flow settings. He also handles centralized management of Active Directory organizational units via Group Policy, ensuring proper configuration of domain policies and software deployment.