Lanier Cooper
About Lanier Cooper
Lanier Cooper is an IT Support Analyst with extensive experience in managing Help Desk operations and client interactions. He has worked for various companies, including Eaton Vance and Kforce Inc, and has achieved multiple certifications in IT support.
Current Role at Kforce
Lanier Cooper has been employed as an IT Support Analyst at Kforce Inc since 2018. In this role, he provides technical support and assistance to clients, ensuring that IT issues are resolved efficiently. His responsibilities include managing the Help Desk ticket system, which involves tracking and coordinating the resolution of user requests and issues. He has developed strong problem-solving and communication skills, which are essential for his role in supporting clients.
Previous Experience in IT Support
Before joining Kforce, Lanier Cooper held various positions in IT support roles. He worked at HCL Technologies as a Service Desk Analyst from 2015 to 2017. Prior to that, he was a Help Desk Analyst at Hewlett-Packard for five months in 2014. He also served as a Tier 2 IT Service Desk Analyst at Yoh, A Day & Zimmermann Company for nine months in 2013. These experiences contributed to his expertise in managing IT support operations.
Education and Certifications
Lanier Cooper studied at the University of the District of Columbia, where he completed a Certificate program and achieved an A+ certification in 2013. He also attended the Hope Project from 2017 to 2018, where he further studied A+ and obtained another certificate. His educational background has provided him with a solid foundation in IT support and technical skills.
Background in Dispatching
Before transitioning to IT support, Lanier Cooper worked as a Dispatcher at MV Transportation from 2008 to 2011 in the Washington D.C. Metro Area. This role involved coordinating transportation services and managing communication between drivers and clients. His experience in dispatching has enhanced his organizational and communication skills, which are beneficial in his current IT support role.
Responsibilities at Eaton Vance
At Eaton Vance, Lanier Cooper is responsible for managing the Help Desk ticket system. He tracks and coordinates the resolution of user requests and issues, serving as the main touch point for clients. Additionally, he is tasked with routine reporting and charting of Help Desk statistics, which helps in monitoring performance and identifying areas for improvement.