Leigh Wyrick
About Leigh Wyrick
Leigh Wyrick is a Remote Support Specialist Level II with extensive experience in technical support and customer service. Wyrick has previously held positions at CGI and Dell, contributing to the field for over a decade.
Current Role as Remote Support Specialist
Leigh Wyrick currently holds the position of Remote Support Specialist Level II. In this role, Wyrick provides technical assistance and support to clients remotely, addressing various technical issues and ensuring customer satisfaction. This position requires a strong understanding of technical systems and effective communication skills to assist users effectively.
Previous Experience at CGI
From 2014 to 2016, Leigh Wyrick worked at CGI in San Antonio, Texas, as a Technical Support Representative. During this time, Wyrick progressed through various roles, including Tier 1 and Tier 2 support, and served as a Team Lead. Responsibilities included managing escalations and providing high-level technical support to clients, demonstrating a capacity for leadership and problem-solving.
Career at Dell
Leigh Wyrick spent 14 years at Dell, from 1998 to 2012, working as a Customer Service Analyst. In this capacity, Wyrick was responsible for addressing customer inquiries, resolving issues, and ensuring a high level of service. This extensive experience in customer service contributed to Wyrick's skills in client relations and technical support.
Educational Background
Leigh Wyrick attended Texas A&M University for one year from 1988 to 1989. Later, Wyrick studied at Kaplan University, where an Associate of Arts degree was obtained between 2004 and 2007. This educational background provided foundational knowledge and skills applicable to Wyrick's career in technical support and customer service.