Mark Stargel, Clss Gb, Itil
About Mark Stargel, Clss Gb, Itil
Mark Stargel is a Senior Service Delivery Manager at Avaya, currently working at Kforce Inc since 2021. He has over three decades of experience in IT service management, having held various roles in companies such as Virtustream, HP, and Electronic Data Systems.
Work at Kforce
Mark Stargel has been employed at Kforce Inc as a Senior Service Delivery Manager since 2021. In this role, he is responsible for overseeing service delivery operations for Avaya, ensuring that commitments are met and action plans are effectively managed. His tenure at Kforce has allowed him to leverage his extensive experience in IT service management to support critical enterprise business systems.
Previous Experience in IT Management
Prior to his current position, Mark Stargel held various roles in IT management. He worked as a Consultant and Cloud Delivery Manager at Virtustream from 2018 to 2019. His career also includes a 20-year tenure at Electronic Data Systems, where he served as an Enterprise Application Hosting Team Manager. Additionally, he worked at HP as an SAP Environment Consultant and Service Delivery Manager from 2008 to 2015, and at Hewlett Packard Enterprise as a Business Consultant IV for eight months in 2015 to 2016.
Education and Certifications
Mark Stargel studied at Ivy Tech Community College, where he earned an Associate’s Degree in Information Technology and Computer Programming. He further enhanced his skills by attending Eleven Fifty Academy, completing a Cybersecurity Bootcamp focused on Network+ and Security+. Mark is also a Lean Six Sigma Green Belt, which indicates his expertise in process improvement methodologies.
Skills and Expertise
Mark Stargel possesses strong communication skills, which are essential for effective relationship management and customer service delivery. He has extensive experience in managing multi-cultural teams to exceed Service Level Agreements. His proficiency in root cause analysis aids in problem management and incident resolution. Additionally, he is an advanced user of the ServiceNow tool, showcasing his capabilities in IT service management platforms.
Career Progression
Mark's career includes significant roles that demonstrate his growth in the IT industry. After his time at HP, he served as an Application Management Services Team Manager at OneAmerica from 2016 to 2018. He also worked briefly at H&R Block as a Multi Unit Team Lead from 2020 to 2021. His diverse experiences across various organizations have contributed to his comprehensive understanding of service delivery and IT management.