Melissa (Mercieca) Bracali
About Melissa (Mercieca) Bracali
Melissa Bracali serves as the Director of MSP Accounts at Kforce Inc, where she has worked since 2015. With a background in operations and quality management, she has led significant growth initiatives and strategic improvements within the company.
Current Role at Kforce
Melissa Bracali serves as the Director of MSP Accounts at Kforce Inc., a position she has held since 2015. In this role, she is responsible for overseeing the management of Managed Service Provider accounts. She collaborates with internal Field Leaders and Management to enhance performance and ensure effective delivery across the MSP vertical. Her leadership is instrumental in driving strategic initiatives that align with the company's goals.
Previous Experience at Kforce
Prior to her current role, Melissa Bracali worked at Kforce Inc. in various capacities. She served as an Operations Specialist for Strategic Accounts from 2012 to 2014, where she focused on operational efficiency. Following this, she was the Regional MSP Account Manager from 2014 to 2015, managing key client relationships and contributing to account growth.
Career Background
Melissa Bracali has a diverse career background that spans several companies and roles. She worked at CDI as ISO/Quality Management from 1996 to 2001, where she specialized in quality management systems. From 2001 to 2010, she was a National Account Manager at Synova, Inc., responsible for managing national accounts and driving client satisfaction. Her extensive experience in account management and quality auditing informs her current role.
Achievements in MSP Accounts
In her tenure as Director of MSP Accounts, Melissa Bracali has led significant initiatives that resulted in substantial growth. She led a team of recruiters from 2020 to 2022, successfully doubling headcount and revenue within major MSP programs. In 2021, she achieved a notable 40% revenue growth in the MSP portfolio, demonstrating her effectiveness in driving business performance.
Education and Specializations
Melissa Bracali studied Business Administration at Schoolcraft College. She specializes in ISO9001 Lead Internal Quality Auditing and process audits, which enhances her capability in quality management and operational excellence. Her educational background and specialized skills contribute to her effectiveness in managing MSP accounts and improving service delivery.