Olga Gorodetsky
About Olga Gorodetsky
Olga Gorodetsky serves as the Service Delivery Director at Kforce Inc, where she has worked since 2021. With extensive experience in professional services and operations, she previously held leadership roles at NCR Corporation, Amdocs, and Lumeris, contributing to significant revenue growth and operational improvements.
Current Role at Kforce
Olga Gorodetsky serves as the Service Delivery Director at Kforce Inc, a position she has held since 2021. Based in Greater St. Louis, she oversees service delivery operations, ensuring that client needs are met efficiently and effectively. Her role involves managing teams and resources to enhance service quality and client satisfaction.
Previous Experience at NCR Corporation
Before joining Kforce, Olga worked at NCR Corporation as the Managing Partner and Vice President of Professional Services from 2014 to 2015. During her tenure in Dallas, Texas, she focused on global operations and business development, contributing to the company's strategic initiatives in the professional services sector.
Long Tenure at Amdocs
Olga Gorodetsky spent 20 years at Amdocs, where she held the position of Managing Director for the CALA Region in the Consulting Division. Her work from 1994 to 2014 in Greater St. Louis involved overseeing testing and data warehouse projects for Tier-1 telecom clients, significantly impacting the company's consulting capabilities.
Educational Background
Olga's educational background includes advanced studies in physics. She completed her Doctorate Level Work in Solid State Physics at Tel Aviv University, focusing on research from 1991 to 1994. Additionally, she holds an MSc in Theoretical and Mathematical Physics from V. N. Karazin Kharkiv National University. Her education also includes various leadership and management programs, enhancing her expertise in organizational leadership and product management.
Achievements in Service Delivery and Management
Throughout her career, Olga has achieved significant milestones, including a 90% reduction in production emergency releases through the implementation of CI/CD/CT and TDD engineering practices. She increased revenue by 110% and profit by 112% by developing a global testing consulting services practice. Additionally, she secured a $40 million revenue expansion with a Tier-1 retail client through successful modernization projects.