Pat Connolly
About Pat Connolly
Pat Connolly serves as the Call Center Lead for the Oregon Health Plan at Kforce Inc, where he has worked since 2016. He has a background in customer service, having previously held positions at Verizon Wireless and Gelco Construction Inc.
Current Role at Kforce
Pat Connolly serves as the Call Center Lead for the Oregon Health Plan at Kforce Inc. since 2016. In this role, Connolly oversees a team of 20 agents, providing coaching, conducting evaluations, and implementing real-time quality scoring. Connolly acts as a key resource for over 80 front line agents, ensuring they have the necessary support and information regarding the Oregon Health Plan. This position requires a strong understanding of integrated systems and effective communication skills.
Previous Experience at Verizon Wireless
Before joining Kforce, Pat Connolly worked at Verizon Wireless as a Sales Service Representative from 2006 to 2015. During this nine-year tenure in Salem, Oregon, Connolly developed skills in customer service and sales, contributing to the company's operational success. This experience laid the groundwork for Connolly's later roles in customer support and team leadership.
Short Tenure at Gelco Construction Inc
In 2015, Pat Connolly briefly worked as a Sales Customer Service Representative at Gelco Construction Inc. for two months in Salem, Oregon. Although this role was short-lived, it added to Connolly's experience in customer service and sales, further enhancing skills relevant to subsequent positions.
IT Support and Integrated Systems Expertise
Pat Connolly provides IT support for integrated systems utilized by both front line and back room applications. This role involves ensuring that the technology used by the team operates smoothly and efficiently, which is crucial for maintaining high-quality service in the Oregon Health Plan call center. Connolly's technical expertise supports the overall functionality of the call center operations.