Rob Smith
About Rob Smith
Rob Smith is an Information Technology Service Desk Senior with extensive experience in deploying IT systems for federal agencies, including the Department of Defense and the Department of Homeland Security. He has held various engineering and supervisory roles throughout his career, demonstrating expertise in managing deployment teams and training personnel.
Work at Kforce
Currently, Rob Smith serves as an Information Technology Service Desk Senior at Kforce Inc, a position he has held since 2018 in Quantico, VA. In this role, he is responsible for overseeing IT service desk operations, ensuring effective support for end-users. Prior to this, he worked as a Deployment Team Supervisor at Kforce Inc for four months in Beaufort, SC, where he managed deployment teams and facilitated the transition of IT systems.
Education and Expertise
Rob Smith has a diverse educational background in information technology and systems management. He studied at the Community College of the Air Force, focusing on Aircraft Maintenance from 1986 to 1992. He also completed several certifications, including CompTIA A+, CompTIA Security + ce, and Dell Certified Systems Expert (DCSE). His training includes BICSI Basic Networking and Lexmark Printer Training, which further enhances his technical capabilities.
Background
Rob Smith has extensive experience in the IT field, particularly within federal agencies. He worked as a Deployment Coordinator/Lead Engineer at InfoZen from 2011 to 2016 and as a Network Deployment Engineer/Lead Engineer at SAIC from 2007 to 2011, both roles based in the Washington D.C. Metro Area. His earlier career includes positions at Northrup Grumman IT and BancTec, where he gained significant experience in systems engineering and customer support.
Achievements
Rob Smith possesses DoD Top Secret and Department of Justice 6C clearances, reflecting his capability to handle sensitive information responsibly. He has demonstrated expertise in managing multiple deployment teams, ensuring the successful fielding, deployment, installation, and transition of end-user devices. His background includes training deployment teams and systems owners, showcasing his ability to effectively impart technical knowledge.