Shatia West
About Shatia West
Shatia West is a CRU Team Lead at Kforce Inc in Tysons Corner, Virginia, with a background in human resources and customer service. She has extensive experience in managing operational workflows and ensuring compliance in fee payment processes.
Current Role at Kforce
Shatia West serves as the CRU Team Lead at Kforce Inc, a position she has held since 2022. Based in Tysons Corner, Virginia, she coordinates lifecycle processing support for various aspects of the fee payment process. Her role focuses on optimizing operational workflows to enhance efficiency and service delivery.
Previous Experience
Prior to her current role, Shatia West gained diverse experience in various positions. She worked as a Human Resources Intern at GXS from 2009 to 2010, followed by a role as Lead Call Center Representative at Treasury Department Federal Credit Union from 2010 to 2017. She also served as a Help Desk Analyst at Insight from 2020 to 2021 and as a Program Specialist at A P Ventures, LLC from 2021 to 2022.
Education and Expertise
Shatia West studied at Johnson C. Smith University, where she earned a Bachelor of Science degree in Business Administration and Management from 2010 to 2014. This educational background provides her with a solid foundation in business principles, which she applies in her professional roles.
Key Responsibilities
In her current position, Shatia West manages the quality control and delivery of work products submitted to the government, ensuring compliance and accuracy. She also provides analytical support for the Case Resolution Unit and reviews the I-901 fee payment charge-back process, contributing to compliance enforcement.