Stephanie Cook
About Stephanie Cook
Stephanie Cook is an Application Support Senior Analyst with over 26 years of experience in customer service and technical support. She has held various roles in application database management and system administration, including positions at Syniverse and Ashley Furniture Industries.
Work at Kforce
Stephanie Cook has been employed at Kforce Inc as an Application Support Senior Analyst since 2019. In this role, she utilizes her extensive background in application support and database management to assist clients in resolving technical issues. Her responsibilities include providing Level 2 technical support and ensuring the efficient operation of application databases. Based in Tampa, Florida, she has contributed to the company's commitment to delivering high-quality support services.
Previous Experience at Syniverse
Stephanie Cook worked at Syniverse for a total of 15 years, holding two key positions. She served as a System Administrator - Support from 2001 to 2011, followed by her role as an Application Database Administrator - Support from 2011 to 2016. During her tenure, she gained significant experience in managing application databases and providing technical support, which laid the foundation for her future roles in the IT industry.
Experience at Ashley Furniture Industries
From 2016 to 2019, Stephanie Cook worked as an Application Support Specialist at Ashley Furniture Industries in Tampa. In this position, she applied her skills in application support and database management to assist the organization in optimizing its IT operations. Her experience at Ashley Furniture further enhanced her technical capabilities and customer service skills.
Education and Expertise
Stephanie Cook studied at Hillsborough Community College, where she earned an Associate's degree. With over 26 years of experience in customer service, Level 2 technical support, and application database management, she has developed proficiency in various technologies. Her expertise includes Microsoft Dynamics AX2012/D365 ERP, Service Now, XML, EDI, AS400, SharePoint, JIRA, AZURE VSTS, Sales Force Commerce Cloud (SFCC), SQL Server Management Studio, Event Viewer, and IIS logs.
Skills and Leadership
Stephanie Cook demonstrates strong leadership skills and is effective in communicating plans, requirements, and results across different management levels and technical backgrounds. She is skilled in ITIL Standards and has a proven track record in research, analysis, and critical problem-solving. Her ability to manage multiple proprietary application databases further highlights her technical acumen in the field.