Stephen Black
About Stephen Black
Stephen Black is a Network Operations Supervisor at Kforce, where he has worked since 2011. He has extensive experience in IT operations management, having previously held positions at PwC and American Express, and is a veteran of the US Army.
Work at Kforce
Stephen Black has served as the Network Operations Supervisor at Kforce since 2011. Over his 13 years in this role, he has contributed to the management and oversight of network operations within the Tampa/St. Petersburg, Florida area. His responsibilities include developing and implementing standard operating procedures for the Network Operations Center and leading emergency response teams. He supervises a team of five in the Network Operations Center and a workflow automation team of three, ensuring efficient operations and effective incident management.
Previous Experience at PwC
Before joining Kforce, Stephen Black worked at PwC as a Manager I - IT Enterprise Infrastructure Manager from 1999 to 2008. During his nine years at PwC, he focused on IT infrastructure management, contributing to the development and implementation of IT strategies that supported business objectives. His experience at PwC laid a strong foundation for his subsequent roles in network operations and management.
Education and Certifications
Stephen Black studied at Tech House, where he achieved the Microsoft Certified System Engineer (MCSE) certification in 1997. He also completed training at HP Corporate Training, earning the ITIL Foundations certification in 2000. His educational background includes a General Diploma from Bayshore High School, which he obtained from 1985 to 1989. These educational experiences have equipped him with a solid foundation in information technology and infrastructure management.
Military Service and Discipline
Stephen Black is an honorably discharged veteran of the US Army. His military service instilled a disciplined approach to IT operations management, which he applies in his current role. This background contributes to his ability to effectively manage critical incidents and lead teams in high-pressure situations.
Technical Skills and Expertise
Stephen Black possesses advanced skills in various technical areas, including IP Address Management (IPAM), Network Traffic Analysis (NTA), Virtual Network Quality Monitoring (VNQM), IP Service Level Agreement (IPSLA), and Quality of Experience (QOE). His expertise in these areas enhances his capability to manage network operations and ensure optimal performance and reliability.