Thilagavathy Shankar
About Thilagavathy Shankar
Thilagavathy Shankar is a Scrum Master at Kforce Inc in San Antonio, Texas, with extensive experience managing global 3rd Party Call Centers. She previously worked as an IT Analyst at Tata Consultancy Services for nine years and holds a Bachelor's degree in Electrical and Electronics Engineering from Anna University.
Work at Kforce
Thilagavathy Shankar has been employed at Kforce Inc as a Scrum Master since 2020. In this role, she is responsible for facilitating Agile practices and ensuring effective collaboration among team members. Her position is based in San Antonio, Texas, where she applies her extensive experience in project management and Agile methodologies. Thilagavathy has been instrumental in managing projects and planning features, particularly during Big Room Planning sessions held quarterly.
Previous Experience at Tata Consultancy Services
Prior to her current role, Thilagavathy Shankar worked at Tata Consultancy Services (TCS) as an IT Analyst for nine years, from 2011 to 2020. During her tenure in the Chennai Area, India, she gained valuable experience in managing third-party call centers globally. Her responsibilities included collaborating with various stakeholders and conducting sessions with Subject Matter Experts to enhance project outcomes.
Education and Expertise
Thilagavathy Shankar holds a Bachelor's degree in Electrical and Electronics Engineering from Anna University, where she studied from 2005 to 2009. Her educational background provides a strong foundation for her technical skills. Thilagavathy has hands-on experience with enterprise applications such as Verint, IEX, and NICE, and is well-trained in using Citrix for enterprise applications. She also possesses expertise in designing webpages in SharePoint using HTML and CSS.
Project Management Skills
Thilagavathy Shankar has demonstrated expertise in managing projects, particularly within the Real Estate Portfolio. She is experienced in planning and executing features for projects, utilizing Agile methodologies to ensure timely delivery and stakeholder satisfaction. Her ability to conduct collaborative sessions with key business stakeholders has contributed to the successful management of various projects.