Trina Williford
About Trina Williford
Trina Williford is a Program Manager at Kforce Inc, where she has worked since 2020. She has over 16 years of experience in various roles at Verizon Wireless and a background in software engineering and project management.
Current Role at Kforce Inc
Trina Williford has been serving as a Program Manager at Kforce Inc since 2020. In this role, she is responsible for managing various projects and initiatives within the organization. She supports the Operational Oversight team by overseeing a Telematics project, which includes building reports and managing alerts. Additionally, she facilitates weekly carrier calls to gather insights on carrier barriers and monitor key performance indicators (KPIs). Her work involves ensuring that teams have the necessary access by managing user permissions.
Previous Experience at Verizon Wireless
Trina Williford has extensive experience at Verizon Wireless, where she held multiple positions over a span of 13 years. She began her career there as a Loyalty Representative from 2000 to 2002 and progressed through various roles, including Senior Customer Service Representative and Performance Assurance Senior Analyst. Her tenure included responsibilities in customer service operations and performance analysis, contributing to her expertise in managing operational processes.
Experience at Chase
Trina Williford worked as a Software Engineer at Chase from 2017 to 2019. During her time in this role, she applied her technical skills to develop software solutions. This position allowed her to gain valuable experience in the financial services sector, further enhancing her professional skill set.
Education and Certifications
Trina Williford has a solid educational background with multiple degrees and certifications. She earned a Master of Business Administration (M.B.A.) from Strayer University from 2013 to 2015. Additionally, she holds a Bachelor of Business Administration (B.B.A.) from American InterContinental University, completed from 2004 to 2006. She also obtained a Master of Arts (M.A.) in Communications Management from Webster University from 2006 to 2009, and a Project Management Certificate from Villanova University from 2008 to 2010. Furthermore, she completed a Software Development Certificate from We Can Code IT.
Technical Skills and Contributions
Trina Williford possesses strong technical skills, particularly in report visualization using Power BI. In her current role, she creates and supports visual reports that aid in decision-making processes. She also assists with carrier invoicing to ensure accurate credits and debits are applied to accounts, demonstrating her attention to detail and operational efficiency.