Caitlin Brecht
About Caitlin Brecht
Caitlin Brecht is a Customer Service Specialist at Kin Insurance with a background in English Language and Literature. She has held various roles in customer service and operations, including positions at Abbott and the National Council of State Boards of Nursing.
Work at Kin Insurance
Caitlin Brecht has been employed at Kin Insurance as a Customer Service Specialist since 2021. In this role, she is responsible for tracking customer service patterns and presenting solutions to management for service improvement. Additionally, she assists with training initiatives aimed at supporting the company's growth. Her contributions help enhance the overall customer experience and operational efficiency within the organization.
Education and Expertise
Caitlin Brecht studied English Language and Literature at Florida Atlantic University, where she achieved a Bachelor of Arts degree. She attended the university from 2013 to 2014 and graduated with honors. Her educational background provides her with strong communication skills, which are essential in her current role in customer service.
Background
Caitlin Brecht has a diverse professional background that includes various roles in customer service and operations. Prior to her current position at Kin Insurance, she worked as a Customer Service Representative II at Abbott for 10 months and as a Member Service Coordinator at the American Dental Association for 7 months. Her experience also includes a three-year tenure as an Operations Coordinator at the National Council of State Boards of Nursing.
Previous Employment Experience
Before joining Kin Insurance, Caitlin Brecht held several positions that contributed to her expertise in customer service and operations. She worked as a Bookkeeper at Bubba Gump Shrimp Co. for 4 months in 2015 and served as an Operations Coordinator at the National Council of State Boards of Nursing from 2015 to 2018. Her roles have equipped her with valuable skills in managing customer interactions and operational processes.