Cassandra Armstrong
About Cassandra Armstrong
Cassandra Armstrong is a Call Center Manager at Kin Insurance, where she has worked since 2023 in Chicago, Illinois. She has previous experience in various roles within the insurance industry, including positions at NavSav, Progressive Insurance, and Heritage Insurance.
Work at Kin Insurance
Cassandra Armstrong has been serving as the Call Center Manager at Kin Insurance since 2023. In this role, she oversees the operations of the call center, ensuring effective communication and service delivery to customers. Her tenure at Kin Insurance marks a continuation of her involvement in the insurance industry, where she applies her extensive experience in customer service and management.
Previous Experience in the Insurance Industry
Before her current position, Cassandra Armstrong held various roles in the insurance sector. She worked as an Insurance Professional at NavSav for two months in 2022. Prior to that, she was employed at Progressive Insurance as a Customer Preservation Specialist from 2017 to 2019, where she focused on retaining customers. Additionally, she served as a Call Center Supervisor at Heritage Insurance from 2019 to 2022, managing call center operations and staff.
Career Progression
Cassandra Armstrong's career in the insurance industry reflects a steady progression through various roles. She began her journey as a Customer Service Supervisor at Kin Insurance in early 2023, where she contributed to customer service initiatives for two months. Following this, she transitioned to her current role as Call Center Manager, where she leverages her previous experiences to enhance call center performance.
Education and Expertise
While specific educational details are not provided, Cassandra Armstrong's career trajectory indicates a strong foundation in customer service and management within the insurance industry. Her roles have equipped her with skills in team leadership, customer retention strategies, and operational management, which are essential for her current position at Kin Insurance.