Emily Grove
About Emily Grove
Emily Grove serves as a Customer Service Team Lead at Kin Insurance, where she has worked since 2022. She has a diverse background in customer service and administrative roles, including previous positions at Eye Site of Tampa Bay and PetSmart.
Current Role at Kin Insurance
Emily Grove serves as the Customer Service Team Lead at Kin Insurance, a position she has held since 2022. In this role, she oversees customer service operations and leads a team to ensure high-quality service delivery. Her experience in remote work allows her to effectively manage her team and address customer inquiries efficiently.
Previous Experience at Kin Insurance
Before her current position, Emily worked as a Customer Service Representative at Kin Insurance for a duration of seven months in 2022. During this time, she developed her skills in customer interaction and support, contributing to the company's commitment to customer satisfaction.
Professional Background in Customer Service
Emily has extensive experience in customer service roles. Prior to her time at Kin Insurance, she worked at Eye Site of Tampa Bay as a Patient Services Representative from 2020 to 2022. She also served as a Lead Cashier at PetSmart from 2017 to 2020, where she honed her skills in customer engagement and transaction management.
Education and Qualifications
Emily Grove studied at St. Petersburg College, where she earned an Associate of Arts degree. This educational background has provided her with foundational knowledge and skills applicable to her career in customer service and team leadership.
Early Career Experience
Emily's early career includes a role as a Production Assistant Intern at FACTS Engineering LLC in 2013. Additionally, she worked as an Administrative Assistant at The Dan Wright Corp. from 2014 to 2017. These positions contributed to her organizational and administrative skills, which are valuable in her current role.