Jeaneen Kelly
About Jeaneen Kelly
Jeaneen Kelly is a Licensed Customer Service Manager currently working at Kin Insurance in the Greater Tucson Area. With extensive experience in the insurance industry, she has held various roles at GEICO, Allstate, and State Farm, specializing in sales and claims management while pursuing a Bachelor of Business Administration at the University of Arizona.
Work at Kin Insurance
Jeaneen Kelly currently serves as a Licensed Customer Service Manager at Kin Insurance, a position she has held since 2024. In this role, she is responsible for overseeing customer service operations and ensuring high levels of client satisfaction. Her experience in the insurance industry equips her with the skills necessary to manage customer inquiries and resolve issues effectively. Kelly's focus on integrating sales and claims management contributes to the overall efficiency of the organization.
Previous Experience at GEICO
Jeaneen Kelly has extensive experience at GEICO, where she worked in various roles from 2011 to 2023. She served as a Sales Supervisor for 11 years, where she was responsible for leading sales teams in Tucson, Arizona. Following this, she took on the role of ICS Claims Supervisor Orientation for one year. Additionally, she worked as a Performance Monitoring Supervisor from 2015 to 2017, focusing on performance metrics and team development.
Background in Insurance with Allstate
Before her tenure at GEICO, Jeaneen Kelly was an Agency Owner at Allstate from 2004 to 2009. She managed her own agency in Tucson, Arizona, where she developed a strong foundation in sales and customer service. Prior to that, she served as an Office Manager at Allstate from 1998 to 2004, overseeing daily operations and customer interactions. Her early career also includes experience as a Customer Service Representative at State Farm from 1992 to 1998.
Education and Expertise
Jeaneen Kelly is pursuing a Bachelor of Business Administration (BBA) at the University of Arizona, Eller College of Management, with an expected graduation in 2025. She has also studied at Pima Community College. Her academic background complements her professional experience, particularly in integrating sales and claims management and understanding underwriting principles. Kelly is known for utilizing data analysis to drive decision-making and improve organizational efficiency.
Leadership and Coaching Skills
Jeaneen Kelly is recognized for her leadership style, which focuses on inspiring and motivating team members. She has developed personalized coaching strategies that have led to measurable improvements in team performance metrics. Her ability to leverage data as a strategic tool has contributed to her success in enhancing team productivity and achieving exceptional results in her roles.