Lynda Harvey, M.S.
About Lynda Harvey, M.S.
Lynda Harvey, M.S., serves as the Director of Customer Support and Account Management at Kin Insurance, bringing extensive experience in customer service and account management from various leadership roles in notable companies.
Work at Kin Insurance
Lynda Harvey currently serves as the Director of Customer Support and Account Management at Kin Insurance, a role she has held since 2023. In this position, she is responsible for overseeing customer support operations and account management strategies. Her focus is on enhancing customer engagement and ensuring a high level of service delivery.
Previous Experience in Customer Experience Management
Before joining Kin Insurance, Lynda Harvey held several key positions in customer experience management. She worked at Daily Harvest as the Director of Customer Experience from 2018 to 2021, where she contributed to improving customer satisfaction. Prior to that, she was the Senior Director of Customer Experience at RealEats in 2022, and the Director of Customer Service Program at ZAGG, Inc. from 2014 to 2018.
Education and Expertise
Lynda Harvey is pursuing a Master's degree in Management and Leadership at Western Governors University, which she began in 2022. She previously earned a Bachelor of Science in Business Administration, Management and Operations from the same institution, completing her studies in 2017. Her educational background supports her expertise in customer experience and leadership.
Career Background
Lynda Harvey has a diverse career spanning various roles in customer service and sales. She began her career at Verizon Wireless as a Customer Service Supervisor from 2004 to 2007. She then held positions at CompHealth, LANDesk Software, and American Express, where she developed her skills in sales and customer service. Her experience includes leadership roles that emphasize team development and customer engagement.
Achievements in Leadership and Team Development
Lynda Harvey has demonstrated a commitment to leadership and team development throughout her career. She has successfully developed and led high-performing teams, focusing on achieving collective goals. Additionally, she designed a Female Leadership Playbook training course aimed at empowering female leaders, showcasing her dedication to fostering leadership among women in the workplace.