Margaret Fiorio
About Margaret Fiorio
Margaret Fiorio is an Inbound Customer Service Representative at Kin Insurance in Chicago, Illinois, with a diverse background in customer service, sales, and community outreach. She holds a Master of Education from DePaul University and has experience in both nonprofit organizations and tech startups.
Work at Kin Insurance
Margaret Fiorio has been employed at Kin Insurance since 2020, currently serving as an Inbound Customer Service Representative in Chicago, Illinois. In her role, she utilizes her customer service expertise to assist clients with their insurance needs. Prior to her current position, she worked as a Sales Agent at Kin Insurance for five months in 2019. Her experience at Kin Insurance underscores her proficiency in handling customer inquiries and providing support in the insurance sector.
Previous Employment Experience
Before joining Kin Insurance, Margaret Fiorio held various positions that contributed to her customer service skills. She worked as a Sales Supervisor at Warby Parker from 2018 to 2019 and as a Full-Time Sales Advisor from 2017 to 2018. Additionally, she served as a Front of House Assistant Manager at Curt's Cafe and as a Barista at First Slice Pie Cafe. Her diverse roles in retail and food service have equipped her with a strong foundation in customer engagement and management.
Education and Expertise
Margaret Fiorio holds a Master of Education (MEd) in College Student Counseling and Personnel Services from DePaul University, where she studied from 2020 to 2023. She also earned a Bachelor of Arts (BA) in Women and Gender Studies and Geography from the same institution, completing her studies from 2009 to 2012. Her academic background, combined with her practical experience, enhances her ability to connect with clients and address their needs effectively.
Community Engagement and Skills
Margaret Fiorio possesses skills in community outreach and social media management, which she developed through her previous roles, including her time as a Community Manager at Quirky Inc. and as a Lead Environment Educator at Faith In Place. Her experience as an Americorps Volunteer - Teachers Assistant further highlights her commitment to community service and education. These skills complement her customer service capabilities, allowing her to engage effectively with diverse audiences.
Licenses and Certifications
Margaret Fiorio holds a Property and Casualty (P+C) insurance license, which is pertinent to her current role at Kin Insurance. This certification demonstrates her knowledge of insurance products and regulations, enabling her to provide informed assistance to clients. Her strong background in research also supports her ability to navigate complex customer inquiries and deliver accurate information.