Susan Matthews
About Susan Matthews
Susan Matthews is a Claims Manager at Kin Insurance in St. Petersburg, Florida, where she has worked since 2022. She has over three decades of experience in the insurance industry, having held various managerial and supervisory roles at Progressive Insurance, ASI™, and USAA.
Work at Kin Insurance
Susan Matthews has been serving as the Claims Manager at Kin Insurance since 2022. In this role, she is responsible for overseeing the claims process and ensuring efficient management of claims for clients. Her experience in the insurance industry contributes to her effectiveness in this position, where she applies her extensive knowledge to improve customer satisfaction and streamline operations.
Previous Experience in Insurance
Before joining Kin Insurance, Susan Matthews worked at Progressive Insurance as a Claims Manager from 2020 to 2022. Her earlier experience includes a decade-long tenure at ASI™, where she held the position of Claims Supervisor from 2010 to 2020. Additionally, she worked as a Senior Property Adjuster at USAA from 1989 to 2006. This extensive background in various claims management roles has equipped her with a comprehensive understanding of the insurance landscape.
Education and Expertise
Susan Matthews studied at the University of Oklahoma, where she gained foundational knowledge that supports her career in the insurance industry. Her educational background, combined with her practical experience in claims management, has enabled her to develop expertise in handling complex claims and leading teams effectively.
Background in Claims Management
With over 30 years of experience in the insurance sector, Susan Matthews has built a solid career in claims management. Her journey began as a Senior Property Adjuster at USAA, followed by roles that progressively increased in responsibility, including Claims Supervisor and Claims Manager positions at ASI™ and Progressive Insurance. This background has provided her with a deep understanding of the claims process and customer service.