Abdul Rehman Kabani
About Abdul Rehman Kabani
Abdul Rehman Kabani serves as the Team Lead for Customer Support at Kinaxis, a position he has held since 2018. He holds a Bachelor of Commerce degree from the University of Ottawa and has previous experience in technical support and financial analysis.
Work at Kinaxis
Abdul Rehman Kabani has served as Team Lead for Customer Support at Kinaxis since 2018. In this role, he oversees customer support operations and ensures that client needs are met effectively. His responsibilities include managing a team, addressing customer inquiries, and facilitating communication between clients and internal teams. Kabani's tenure at Kinaxis has contributed to the company's commitment to providing high-quality support services in Canada.
Education and Expertise
Abdul Rehman Kabani earned a Bachelor of Commerce (B.Com.) degree in Finance from the University of Ottawa, where he studied from 2010 to 2014. His educational background provides him with a solid foundation in financial principles and practices. Additionally, he completed his secondary education at The Cambridge High School in Abu Dhabi, UAE, from 2002 to 2010. This academic experience has equipped him with the skills necessary for his roles in customer support and technical analysis.
Professional Background
Prior to his current position at Kinaxis, Abdul Rehman Kabani worked in various roles that enhanced his customer support and technical expertise. He served as an International Student Coach and Peer Mentor at the Telfer School of Management from 2012 to 2014. He also held the position of L2 Technical Support Analyst at Phreesia from 2015 to 2018, where he developed internal documentation and engaged with clients to resolve technical issues. Additionally, he worked as a Junior Financial Analyst at the National Arts Centre for a brief period in 2012.
Client Engagement and Support Initiatives
In his role as Team Lead at Kinaxis, Abdul Rehman Kabani has focused on building strong relationships with clients. He collaborates with clients' network, database, and interface teams to facilitate issue resolution. Kabani regularly engages with the Client Success Manager to align client priorities with product development. His efforts in client engagement contribute to the overall success of customer support initiatives within the organization.