Brad Pizzati
About Brad Pizzati
Brad Pizzati serves as the Senior Program Manager for Global Customer Care Operations at Kinaxis, where he has worked in various roles since 2012. He holds a Bachelor of Arts from Brock University and a diploma in Computer Systems Technician from Algonquin College.
Work at Kinaxis
Brad Pizzati has held multiple positions at Kinaxis, contributing to various aspects of customer support and operations. He began as a Service Operations Analyst in 2012, where he worked for five months. He then transitioned to the role of Upgrade Program Lead from 2013 to 2019, serving for six years. Following this, he was the Manager of Customer Support for one year in 2019. In 2020, he took on the role of Program Manager for Global Customer Care Operations, which he held until 2021. Since 2022, he has been serving as the Senior Program Manager in the same department. His responsibilities include managing the certification of partner-developed applications for the RapidResponse platform.
Education and Expertise
Brad Pizzati studied at Brock University, where he earned a Bachelor of Arts degree from 1996 to 1998. He also attended Algonquin College of Applied Arts and Technology, completing a Diploma in Computer Systems Technician from 2009 to 2011. His educational background supports his expertise in customer care operations and IT services, which he has applied throughout his career in various roles.
Background
Before joining Kinaxis, Brad Pizzati worked in several positions that contributed to his professional development. He served as an IT Site Services Technician at the Department of National Defence for seven months in 2011. Additionally, he worked as a Peer Tutor at Algonquin College from 2010 to 2011. He also gained experience as a Systems Administrator on a contract basis at HTS Engineering for six months in 2012. These roles provided him with a solid foundation in IT and customer support.
Achievements
At Kinaxis, Brad Pizzati has been involved in the development and management of a new certification program for partner applications. This initiative focuses on certifying partner-developed applications for the RapidResponse platform, showcasing his role in enhancing the company's customer care operations. His contributions in various managerial and analytical roles have helped shape the customer support landscape at Kinaxis.