Colm Phelan
About Colm Phelan
Colm Phelan serves as the VP of Global Customer Support at Kinaxis, where he has worked since 2018. He has extensive experience in managing channel partner programs and outsourcing partnerships, with previous roles at Quest Software and IBM.
Work at Kinaxis
Colm Phelan has served as the Vice President of Global Customer Support at Kinaxis since 2018. Based in Dublin, Ireland, he has been instrumental in enhancing customer support strategies and ensuring customer success within the technology sector. His role involves overseeing support delivery and managing global teams, focusing on the transformation of supply chain processes.
Previous Experience at Quest Software
Before joining Kinaxis, Colm Phelan worked at Quest Software as the Director of Support Services and Offerings from 2012 to 2017. In this position, he was responsible for managing support services and developing offerings that met customer needs. His tenure at Quest Software contributed to his extensive experience in customer support management.
Career at IBM
Colm Phelan's career includes a significant role at IBM, where he served as Channel Support Manager from 2005 to 2012. His responsibilities included managing channel partner programs and ensuring effective support for partners. This experience laid the foundation for his expertise in outsourcing partnerships and support strategies.
Education and Expertise
Colm Phelan studied at the University of Limerick from 1993 to 1998, where he gained foundational knowledge that supports his professional career. He possesses skills in change management and remote working strategies, which are essential in today's technology-driven environment. His expertise includes leading global teams through supply chain transformation initiatives.
Focus on Customer Success
Colm Phelan emphasizes customer success and support delivery in his roles within the technology sector. His approach involves ensuring that customer needs are met effectively and that support services are aligned with business objectives. This focus has been a key element of his leadership in customer support.