Courtney Mac Rae
About Courtney Mac Rae
Courtney Mac Rae is a Manager of Community and Self-Service Experience at Kinaxis, with a diverse background in education and content management. She has held various roles in the field, including positions at EPIK, Oracle, and Kinaxis, and has earned degrees in International Development, Anthropology, and Education.
Current Role at Kinaxis
Courtney Mac Rae currently serves as the Manager of Community & Self-Service Experience at Kinaxis. She has held this position since 2023, focusing on enhancing user engagement and optimizing self-service resources for the community. Her role involves overseeing the development and implementation of strategies that improve customer experience and satisfaction.
Previous Experience at Kinaxis
Courtney has a significant history with Kinaxis, having worked in various capacities. She was a Content Developer from 2015 to 2018, where she contributed to content creation and management. She later served as the Digital Community Manager from 2018 to 2021, managing online community interactions. Additionally, she held the position of Senior Knowledge Content Specialist for eight months in 2021 and was the Team Lead for Knowledge Management from 2021 to 2022.
Teaching Experience in South Korea
Courtney worked as a Native English Teacher in Daejeon, South Korea, through the English Program in Korea (EPIK) from 2007 to 2012. During her five years in this role, she taught English to students, contributing to their language development and cultural understanding.
Educational Background
Courtney holds a Graduate Certificate in Technical Writing from Algonquin College of Applied Arts and Technology, which she completed from 2014 to 2015. She also earned a Bachelor of Education (BEd) from the University of Ottawa in 2013, focusing on Junior/Intermediate Education. Earlier, she obtained a Bachelor of Arts with Honours (BAH) in International Development and Anthropology from the University of Guelph, completing her studies in 2006.
Internship Experience at Oracle
In 2015, Courtney completed a Technical Writer Internship at Oracle, where she gained practical experience in technical documentation and writing. This internship lasted for three months and provided her with foundational skills in technical communication.