Dale Burnett
About Dale Burnett
Dale Burnett serves as the Director of Global Customer Care Operations at Kinaxis, a position he has held since 2021. With over 20 years of experience in the high-tech sector, he specializes in developing customer-focused organizational strategies.
Work at Kinaxis
Dale Burnett has held multiple roles at Kinaxis, starting as Manager, Customer Experience Program & Operations from 2017 to 2019. He then progressed to Manager, Global Customer Care Operations from 2019 to 2021. Since 2021, he has served as Director, Global Customer Care Operations. In this role, he focuses on developing customer-first and partner-centric strategies that enhance operational efficiency and scalability.
Previous Experience in Technology
Before his tenure at Kinaxis, Dale Burnett worked at Alcatel-Lucent in various capacities. He served as Senior Manager, Release Program Management from 2010 to 2011, followed by Director, Customer Release Management from 2011 to 2012. He also worked as Product Management Lead, Professional Services from 2012 to 2013. Earlier in his career, he was a Software Developer at Newbridge from 1997 to 2004.
Education and Expertise
Dale Burnett earned a Bachelor of Science (B.Sc.) degree in Computer Engineering from the University of Guelph, where he studied from 1993 to 1997. He possesses over 20 years of experience in the high-tech sector, with a focus on business and field operations. His expertise includes leveraging data-driven insights to inform business decisions and developing scalable operational strategies.
Background in Customer Care Operations
Dale Burnett has extensive experience in customer care operations, having transitioned from managerial roles to his current directorial position at Kinaxis. His career reflects a commitment to building effective customer engagement strategies and enhancing the overall customer experience. His work emphasizes the importance of operational scalability in delivering customer-centric solutions.