Dev Nicholls
About Dev Nicholls
Dev Nicholls is a Strategic Account Manager in Customer Success at Kinaxis, with extensive experience in customer success roles across various companies. He has held positions at i-Sight Software, TELUS, You.i TV, and CA, and holds a BSc in Commerce and French from Aberystwyth University.
Current Role at Kinaxis
Dev Nicholls serves as a Strategic Account Manager in Customer Success at Kinaxis. He has been with the company since 2020, initially starting as a Customer Success Manager. In his current role, he focuses on managing strategic accounts and ensuring customer satisfaction. His experience in customer success roles enhances his ability to address client needs effectively.
Previous Experience in Customer Success
Before joining Kinaxis, Dev Nicholls held several positions in customer success across various organizations. He worked at You.i TV as a Senior Customer Success Manager for one year and at i-Sight Software as a Senior Customer Success Manager for seven months. His tenure at TELUS included roles as a Senior Customer Success Specialist and a Client Success Manager, spanning over seven years.
Educational Background
Dev Nicholls studied at Aberystwyth University, where he earned a Bachelor of Science in Economics with a focus on Commerce and French. This educational background provides him with a solid foundation in business principles and language skills, contributing to his effectiveness in customer-facing roles.
Work History Overview
Dev Nicholls has a diverse work history in customer success and operations. His career began at CA, where he worked as a Customer Success Manager for five years. He later joined TELUS, where he held multiple roles, including Senior Customer Operations Lead and Senior Customer Success Specialist. His experience spans over two decades, with significant roles in Ottawa, Canada.