Eddie Kong
About Eddie Kong
Eddie Kong is a Service Operations Analyst with over 15 years of experience in application, infrastructure, and database support. He has held various roles in notable companies, including autoTRADER.ca and DaimlerChrysler MTU Maintenance Canada, and has earned multiple certifications in IT and cloud services.
Work at Kinaxis
Eddie Kong has been employed at Kinaxis as a Service Operations Analyst since 2020. In this role, he is responsible for analyzing and troubleshooting service operations to ensure efficient performance. His experience in supporting applications and infrastructures contributes to his effectiveness in this position.
Previous Employment History
Before joining Kinaxis, Eddie Kong held various positions in the technology sector. He worked at autoTRADER.ca as a Tier 1-2 Support Analyst and IT Trainer from 2005 to 2007. He then served as a System Support/Trainer at DaimlerChrysler MTU Maintenance Canada from 2003 to 2005. Following that, he was an Application Support Lead Analyst at Troutman Sanders LLP from 2008 to 2010, and he spent eight years at Northplains as a Cloud Services Admin/Application Tier 2-3 from 2011 to 2019.
Education and Expertise
Eddie Kong has a diverse educational background. He studied at Kwantlen Polytechnic University from 1998 to 2001 and later attended the British Columbia Institute of Technology from 2019 to 2021. He also completed a bachelor's degree at Athabasca University from 2008 to 2012. Additionally, he has earned multiple certifications, including AWS Cloud Practitioner, MS Professional Developer, MS System Engineer, ITIL v3, and CompTIA A+.
Technical Skills and Experience
Eddie Kong possesses over 15 years of professional experience in supporting applications, infrastructures, and databases. He has a proven track record in troubleshooting and analyzing technical issues involving both hardware and software. His extensive experience in various roles has equipped him with a comprehensive understanding of service operations and technical support.