Fabricio Encina
About Fabricio Encina
Fabricio Encina is a Technical Support Analyst with extensive experience in client relations and technical support roles. He has worked for various companies, including Sykes, Adobe, and Kinaxis, and holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Carleton University.
Current Role at Kinaxis
Fabricio Encina serves as a Technical Support Analyst at Kinaxis, a position he has held since 2021. In this role, he is responsible for providing technical assistance and support to clients, ensuring their needs are met effectively. His expertise in relationship building plays a crucial role in maintaining client satisfaction and loyalty. Fabricio's strong organizational and prioritization skills enable him to manage multiple technical support cases efficiently.
Previous Experience in Technical Support
Prior to his current role, Fabricio worked as a Technical Support Consultant at Adobe from 2018 to 2021. His experience also includes a position as a Technical Support Analyst at ProntoForms from 2016 to 2018. Earlier in his career, he was a Technical Support Specialist at Sykes for six months in 2013. These roles have contributed to his extensive knowledge and skills in technical support, enhancing his ability to assist clients effectively.
Educational Background
Fabricio Encina completed his Bachelor of Engineering (B.Eng.) in Electrical, Electronics and Communications Engineering at Carleton University from 2008 to 2012. He also attended Santa Cruz Christian Learning Center, where he achieved his high school diploma from 1993 to 2008. His educational background provides a solid foundation for his technical support roles.
Career Development and Skills
Throughout his career, Fabricio has developed strong skills in relationship building, organizational abilities, and prioritization. These skills are essential for maintaining client satisfaction in technical support roles. His experience as a Learning Developer at The Ian Martin Group from 2014 to 2015 and as a Sales Assistant at Match Marketing Group in 2012 further contributed to his professional development.
Entrepreneurial Interests
Fabricio has a passion for entrepreneurship, indicating an interest in innovative solutions and business development. This interest complements his technical expertise and enhances his ability to contribute to projects that require a blend of technical knowledge and business acumen.