Fraser Gordon
About Fraser Gordon
Fraser Gordon is a Content Developer and Project Manager at Kinaxis, where he has worked since 2018. He has a background in software development and systems analysis, with experience at several companies including IBM and Cognos.
Work at Kinaxis
Fraser Gordon has been employed at Kinaxis as a Content Developer and Project Manager since 2018. In this role, he has focused on enhancing the quality of documentation and training content through the implementation of automation processes, specifically introducing nightly builds. He has also analyzed and recommended updates to content development processes, which have increased visibility and adoption among upper management and sales teams. Additionally, Fraser has developed standards for audio and video production in learning content and managed the Absorb learning management system to facilitate access to training materials.
Previous Employment Experience
Prior to his current role at Kinaxis, Fraser Gordon held several positions in the technology sector. He worked at IBM as a Technical Curriculum Developer for seven years, where he focused on Business Intelligence solutions. Before that, he was a Software Developer at Cognos for seven years and a Systems Analyst at Canada Revenue Agency for one year. His career began at Mallinckrodt, where he worked as a Software Developer for three years. This diverse experience has contributed to his expertise in content development and project management.
Education and Expertise
Fraser Gordon earned a Bachelor of Science degree in Computer Science from the University of Manitoba, where he studied from 1994 to 1997. His educational background has provided him with a solid foundation in software development and project management. Fraser has developed expertise in utilizing various toolsets for content development, including Articulate 360, Camtasia, Audacity, Madcap Flare, Python, and Subversion. His skills enable him to effectively create and manage training materials and documentation.
Content Development Initiatives
In his role as a Content Developer, Fraser Gordon has implemented several initiatives to improve training materials and user experiences. He has utilized surveys through Getfeedback to gather user feedback, which informs future enhancements to training content. Fraser has collaborated with product management, DevOps, and other teams to integrate their insights into the content development process, ensuring that the materials meet the needs of various stakeholders and enhance overall learning outcomes.