Heidi Grady
About Heidi Grady
Heidi Grady is a Renewal Manager at Kinaxis, where she has worked since 2020. With extensive experience in customer success and account management, she has held various roles in notable companies and has a Bachelor's Degree in Marketing from Bentley University.
Work at Kinaxis
Heidi Grady has been serving as a Renewal Manager at Kinaxis since 2020. In this role, she focuses on managing customer renewals and fostering long-term business relationships. Her work is conducted remotely, allowing her to engage with clients effectively across various locations. Grady's experience in customer success and account management contributes to her ability to navigate the complexities of client needs and expectations.
Previous Experience in Customer Account Management
Prior to her current role, Grady held several positions in customer account management. She worked at AlertSite, which was acquired by SmartBear, from 2009 to 2011 as a Customer Account Manager. She later joined SmartBear Software - AlertSite as a Senior Account Manager from 2013 to 2015. Her roles involved maintaining client relationships and ensuring customer satisfaction, which are critical in the technology sector.
Experience at Infor
Grady worked at Infor from 2016 to 2020 as a Senior Customer Success Manager. During her tenure, she was responsible for enhancing customer experiences and driving success for clients. Her previous role at SSA Global / Infor Global Solutions as a Customer Direct Executive from 2004 to 2009 further solidified her expertise in customer account management and strategic relationship building.
Educational Background
Heidi Grady studied at Bentley University, where she earned a Bachelor’s Degree in Marketing. This educational foundation has equipped her with essential skills in business communication and strategic marketing, which she applies in her roles to develop and maintain long-term business relationships.
Achievements and Recognition
Throughout her career, Grady has received various company recognition awards for her contributions to organizational objectives. Her documented track record highlights her ability to develop strategic business relationships and her role as an energetic team leader focused on achieving results.