Jian (Johnny) Qiu
About Jian (Johnny) Qiu
Jian (Johnny) Qiu is an R&D Support Developer with extensive experience in technical support and testing for telecom products. He holds a Bachelor of Engineering from Beijing Institute of Technology and a Master of Engineering from Beijing University of Posts and Telecommunications.
Work at Kinaxis
Jian (Johnny) Qiu has been employed at Kinaxis since 2018, serving as an R&D Support Developer. In this role, he provides technical support and testing for various products, contributing to the company's commitment to delivering high-quality solutions. His responsibilities include addressing complex issues and ensuring that products meet customer requirements. His experience in this position has allowed him to further develop his skills in customer interaction and technical problem-solving.
Previous Experience at Alcatel-Lucent Shanghai Bell
Prior to his current role, Jian Qiu worked at Alcatel-Lucent Shanghai Bell for 11 years, from 2006 to 2017. He held the position of Product Test/Support Team Leader, where he was responsible for overseeing testing and support operations for telecom products. His leadership in this role involved managing a team and ensuring that products were thoroughly tested before release, thereby enhancing product reliability and customer satisfaction.
Education and Expertise
Jian Qiu holds a Bachelor of Engineering (BE) in Automation from the Beijing Institute of Technology, where he studied from 1999 to 2003. He furthered his education at the Beijing University of Posts and Telecommunications, earning a Master of Engineering (M.Eng.) in Control Theory and Engineering from 2003 to 2006. His academic background provides a strong foundation in engineering principles, which he applies in his professional roles, particularly in technical support and product testing.
Technical Skills and Problem-Solving Abilities
Jian Qiu possesses strong analytical and problem-solving skills, particularly in Level 3 support roles. His experience in providing technical support to a global customer base has equipped him with the ability to address complex issues effectively. He is known for his capacity to work under pressure, manage customer expectations, and enhance customer satisfaction through clear communication and efficient problem resolution.
Interest in New Technologies
Jian Qiu is recognized for his keen interest in new technologies, which complements his extensive experience in the telecom industry. His ability to quickly learn and adapt to emerging technologies allows him to stay current with industry trends and innovations. This enthusiasm for technology contributes to his effectiveness in his role at Kinaxis and enhances his contributions to product development and support.