Jo Cannon
About Jo Cannon
Jo Cannon is a Premier Support Manager at Kinaxis, specializing in Customer Experience management in Cloud-based services. With over twenty years of experience in various operational and consultancy roles, Cannon has held positions at Transport for London, OpenText, and Spearline™.
Work at Kinaxis
Jo Cannon has been serving as the Premier Support Manager at Kinaxis since 2020. In this role, she focuses on enhancing customer support and ensuring client satisfaction within cloud-based services. Her responsibilities include managing support operations and implementing strategies to improve the overall customer experience. Jo's expertise in customer experience management is instrumental in driving the success of the support team.
Previous Experience
Prior to her current position, Jo Cannon held various roles that contributed to her extensive experience in customer support and service management. She worked at OpenText as Principal Customer Success Manager from 2018 to 2020, where she focused on customer success strategies. Before that, she served as Head of Customer Experience at Spearline™ from 2016 to 2018. Jo also held multiple positions at Transport for London, including Senior Service Transition (Projects) and IM Supplier Management, from 2010 to 2016.
Education and Expertise
Jo Cannon studied Business & Finance at Bournemouth University, where she achieved a Higher National Diploma (HND) from 1981 to 1983. She also completed her secondary education at Icknield Comprehensive School, earning 10 O'Levels from 1976 to 1981. In addition, Jo holds a Managers Certificate - Red Badge in IT Service Management from CCTA, obtained in 1996. She is ITIL qualified, emphasizing her expertise in IT Service Management.
Background in Customer Experience Management
Jo Cannon specializes in customer experience management, particularly in cloud-based services. With over twenty years of experience in operational and consultancy roles, she has developed a strong foundation in enhancing customer satisfaction and support. Her previous roles have equipped her with the skills necessary to manage complex customer relationships and improve service delivery.
Career Timeline
Jo Cannon's career spans several key positions in customer support and service management. She began her career at Tetra Pak as Service Support Manager from 1995 to 1997. After that, she worked at Transport for London in various roles from 2010 to 2016. Jo then transitioned to the Service Desk Institute as an ITSM Consultant from 2012 to 2013. Her experience at OpenText and Spearline™ further solidified her expertise in customer success and experience management.