Jordan Kramil
About Jordan Kramil
Jordan Kramil serves as a Renewal Manager at Kinaxis, where he has worked since 2019. With over 15 years of experience in software support and services, he has held various roles within the company and has a strong background in customer-facing organizations in a SaaS environment.
Work at Kinaxis
Jordan Kramil has been with Kinaxis since 2001, holding various positions that demonstrate a commitment to customer success and operational excellence. Currently, he serves as the Renewal Manager, a role he has held since 2019. Prior to this, he was the Manager of Customer Success from 2015, focusing on enhancing client relationships and ensuring satisfaction. His earlier roles at Kinaxis include Program Manager from 2011 to 2015 and Manager of Service Operations from 2001 to 2007, where he contributed to the development and delivery of software support services.
Education and Expertise
Jordan Kramil possesses extensive experience in high-tech delivery, particularly in software support and services. His expertise lies in leading customer-facing organizations within a Software as a Service (SaaS) environment. With over 15 years of experience, he has developed a strong skill set in managing customer relationships and ensuring the successful delivery of software solutions to a global clientele, including Fortune 500 companies.
Background
Before joining Kinaxis, Jordan Kramil worked at Nd Graphics as the Director of Operations for one year from 2007 to 2008. His background includes significant roles in operational management, which laid the foundation for his later achievements in customer success and software delivery. His career trajectory reflects a consistent focus on enhancing service delivery and operational efficiency.
Achievements
Throughout his career, Jordan Kramil has accumulated over 15 years of experience in delivering software support and services. His roles at Kinaxis have allowed him to impact customer satisfaction and operational success significantly. His leadership in various capacities has contributed to the company's reputation for excellence in service delivery within the SaaS industry.