Lu Mao
About Lu Mao
Lu Mao is a Technical Support Analyst at Kinaxis, where they have worked since 2021, managing high-priority customer cases and ensuring compliance with service agreements. They have prior experience in customer service roles at various companies, including Yummy Sushi Inc and Rocky Mountain Chocolate Factory.
Work at Kinaxis
Lu Mao has been employed at Kinaxis as a Technical Support Analyst since 2021. In this role, Lu handles over 10 high-priority customer cases weekly, ensuring timely support and resolution. Responsibilities include creating and implementing change requests, as well as troubleshooting issues that arise during the change process. Lu ensures compliance with Service Level Agreements and Support Agreements for Kinaxis's customers. Additionally, Lu collaborates closely with consultants and customers to deploy and test RapidResponse on Kinaxis's private cloud.
Previous Employment Experience
Prior to joining Kinaxis, Lu Mao held several positions in the Ottawa, Canada area. Lu worked as a Waitress at Yummy Sushi Inc for five months in 2012. Following this, Lu served as a Sales Assistant at Rocky Mountain Chocolate Factory from 2012 to 2015, accumulating three years of experience. Lu also worked as a Cashier at KFC for four months in 2013. These roles contributed to Lu's customer service and support skills.
Education and Expertise
Lu Mao studied at Algonquin College of Applied Arts and Technology. The education received at this institution provided foundational knowledge and skills relevant to Lu's current role in technical support. The combination of education and work experience has equipped Lu with the expertise to effectively manage customer cases and technical challenges.