Melanie Clarke
About Melanie Clarke
Melanie Clarke serves as the Premier Support Manager at Kinaxis, a position she has held since 2022. With a background in customer support and analytics, she has previously worked at IBM and ProntoForms in various managerial roles.
Work at Kinaxis
Melanie Clarke has served as the Premier Support Manager at Kinaxis since 2022. In this role, she is responsible for overseeing support operations and ensuring customer satisfaction. Her position is based in Ottawa, Canada, where she has contributed to enhancing the company's support services for two years.
Previous Experience at IBM
Before joining Kinaxis, Melanie Clarke worked at IBM for a total of 20 years. She held the position of Global Manager for Cognos Analytics Cloud from 2019 to 2022. Prior to that, she was a Team Lead in Business Analytics from 2002 to 2019. Her extensive experience at IBM provided her with a strong foundation in analytics and customer support.
Role at ProntoForms
In 2022, Melanie Clarke briefly worked at ProntoForms as the Manager of Customer Support for nine months. During her time there, she focused on improving customer service processes and enhancing client interactions.
Education and Expertise
Melanie Clarke studied at Algonquin College of Applied Arts and Technology, where she earned a diploma in Computer Systems Technology from 1995 to 1997. This educational background has equipped her with the technical skills necessary for her roles in customer support and analytics.