Nitish Buljeeon
About Nitish Buljeeon
Nitish Buljeeon is a Customer Support Manager with extensive experience in enhancing service delivery and issue resolution. He has worked for several companies, including Coupa Software and Kinaxis, implementing methodologies that improve customer satisfaction and streamline support processes.
Work at Kinaxis
Nitish Buljeeon has been employed at Kinaxis as the Manager of Customer Support since 2023. In this role, he oversees customer support operations, focusing on enhancing service delivery and customer satisfaction. His current position is remote and based in the United Kingdom.
Previous Experience at Coupa Software
Prior to joining Kinaxis, Nitish worked at Coupa Software as the Manager of Customer Support from 2020 to 2023. During his tenure, he successfully reduced escalation rates to the engineering team by empowering team members with greater issue resolution autonomy. This role was also remote and located in the United Kingdom.
Career at LLamasoft, Inc.
Nitish Buljeeon held multiple roles at LLamasoft, Inc. He served as a Senior Support Consultant II from 2015 to 2018, where he implemented Knowledge-Centered Service (KCS) methodologies to improve resolution times. He later became the Global Support Manager from 2018 to 2020, where he coordinated with regional managers to ensure effective 24/7 support coverage for U.S.-based organizations.
Education and Expertise
Nitish studied at Aston University, where he earned a Bachelor of Science degree in Computer Science from 2003 to 2006. His educational background provides a strong foundation for his career in customer support and technology. He is skilled in utilizing CRM systems, including Salesforce, Jira, and Service-Now, to enhance support processes.
Achievements in Customer Support
Throughout his career, Nitish has achieved a 92% customer satisfaction rate by improving service delivery through customer feedback and key performance indicators. His focus on enhancing issue resolution and team autonomy has contributed to successful outcomes in customer support roles.