Peter Moon
About Peter Moon
Peter Moon is a Senior Information Technology Support Technician at Kinaxis in Tokyo, Japan, with a strong background in IT service management and customer support. He holds an ITIL® Foundation Certificate and a Bachelor of Science in Exercise & Health Physiology from the University of Calgary.
Work at Kinaxis
Peter Moon has been employed at Kinaxis as a Senior Information Technology Support Technician since 2020. His role involves providing technical support and ensuring the smooth operation of IT services. Based in Tokyo, Japan, he has contributed to the company's commitment to exceptional customer service and operational efficiency. His responsibilities include mentoring team members and implementing best practices in IT service management.
Education and Expertise
Peter Moon earned a Bachelor of Science (BSc) degree in Exercise & Health Physiology from the University of Calgary. He holds an ITIL® Foundation Certificate in IT Service Management, which reflects his understanding of IT service management principles. Additionally, he possesses a CompTIA A+ certification, indicating his proficiency in IT operational roles and technical support.
Background
Before joining Kinaxis, Peter Moon worked at Gateway Computer as a Technical Solution Group Engineer from 2017 to 2020. He also served as a Project Deployment Lead at Bank of America Merrill Lynch for a brief period in 2017. His experience spans various roles in the IT sector, where he developed strong communication skills and a proactive approach to relationship building across teams.
Achievements
Peter Moon is recognized for his commitment to mentoring others and driving best practices within his teams. He focuses on providing exceptional customer service experiences and has demonstrated skills in analysis and task prioritization. His ability to communicate effectively in both English and Japanese enhances his support capabilities, allowing him to assist a diverse range of personnel.