Robert Lockwood
About Robert Lockwood
Robert Lockwood is a Premier Support Manager at Kinaxis, where he has worked since 2022. He has extensive experience in managing remote support teams and a background in information technology, having held various roles in support management and team leadership.
Current Role at Kinaxis
Robert Lockwood serves as the Premier Support Manager at Kinaxis, a position he has held since 2022. In this role, he manages a team of remote Support Technicians and Engineers, focusing on resolving support tickets within established Service Level Agreements. His responsibilities include overseeing the performance of his team to ensure efficient and effective support services.
Previous Experience in IT Support
Prior to his current role, Lockwood accumulated extensive experience in the information technology and services industry. He worked as a Service Desk Manager at INVAR Technologies Inc. for six months in 2021-2022. Before that, he served as Support Manager at SBT Partners for five years from 2014 to 2019, and as a Support Manager at Netlogic Computer Consulting for six months in 2019. Additionally, he was a Help Desk Team Lead at Navisite from 2020 to 2021.
Educational Background
Lockwood studied at Bentley University, where he earned a Bachelor of Science (BS) degree in Finance, General, from 2005 to 2009. He also completed a minor in Computer Information Systems during his studies, which complements his extensive experience in IT support and management.
Skills and Expertise
Lockwood possesses strong skills in managing remote support teams, ensuring timely resolution of support tickets. He is proficient in desktop and server/network support, which enhances his capability to lead technical teams effectively. His background in finance and information systems further supports his role in managing support operations.