Ruby Cumarasamy

Team Lead, Customer Support @ Kinaxis

About Ruby Cumarasamy

Ruby Cumarasamy is a Team Lead in Customer Support at Kinaxis, with extensive experience in technical support and application server configuration. She has a strong background in IBM Cognos products and has worked in various roles across multiple companies in the Ottawa area.

Current Role at Kinaxis

Ruby Cumarasamy currently serves as the Team Lead for Customer Support at Kinaxis, a position she has held since 2020. In this role, she oversees customer support operations, ensuring that client needs are met efficiently. Her extensive background in technical support and operations contributes to her leadership in this position.

Previous Experience at Kinaxis

Prior to her current role, Ruby worked at Kinaxis as a Tier 2 Service Operations Analyst from 2018 to 2020. She also served as a Service Operations Analyst from 2015 to 2018. During her time at Kinaxis, she developed a strong understanding of the company's products and customer service protocols.

Technical Background and Expertise

Ruby has over 15 years of technical support experience, particularly with IBM Cognos Business Intelligence and IBM Cognos Adaptive Analytics products. She is certified as a Cognos BI Administrator and BI Author, and holds additional IBM certifications for Cognos 10 Business Intelligence Scorecards and Real-time Monitoring. Her technical expertise includes configuring application and web servers, as well as managing Cognos environments.

Education and Academic Qualifications

Ruby studied at multiple institutions, earning a Bachelor of Science degree from York University from 1986 to 1988. She also attended Carleton University, where she focused on Electrical Engineering from 1988 to 1990. Additionally, she completed her high school education at Chundikuli Girls College, where she studied from 1971 to 1984.

Career History and Roles

Ruby's career spans several notable positions. She worked at IBM as a Problem Resolution Analyst from 2008 to 2015 and at Cognos as a Technical Analyst from 1999 to 2008. Her earlier roles include serving as an Account Administrator at Zurich Canada from 1990 to 1996 and as an Oracle Database Administrator at GasTOPS from 1997 to 1999. This diverse experience has equipped her with a broad skill set in technical support and operations.

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