Sarah Sedgman
About Sarah Sedgman
Sarah Sedgman is the Chief Customer Officer at Kinaxis, where she has worked since 2017. She has held various leadership roles in education services and business analytics, including positions at IBM, PTC, and Cognos, and is recognized as a thought leader in knowledge and adoption.
Current Role as Chief Customer Officer
Sarah Sedgman serves as the Chief Customer Officer at Kinaxis, a position she has held since 2017. In this role, she focuses on enhancing customer engagement and satisfaction, leveraging her extensive experience in customer service and education. Her leadership is pivotal in driving initiatives that align customer needs with company objectives. Sedgman’s tenure at Kinaxis has been marked by her commitment to fostering strong relationships with clients and ensuring that their feedback informs product development and service delivery.
Previous Experience at Kinaxis
Before her current role, Sarah Sedgman worked at Kinaxis as the Chief Knowledge Officer from 2015 to 2017. During her time in this position, she was responsible for developing knowledge management strategies that supported the company’s growth and operational efficiency. Her efforts contributed to the establishment of a robust framework for knowledge sharing within the organization, which facilitated better decision-making and enhanced team collaboration.
Professional Background in Education Services
Sarah Sedgman has a significant background in education services, having held various leadership roles. She was the Senior Vice President of PTC University Global Services from 2014 to 2015 and previously served as Vice President in the same organization from 2013 to 2014. Her experience at IBM as a Global Education Executive and WW Education Offerings Leader further solidified her expertise in educational strategies and program development. Sedgman has been involved in the education sector since 1999, demonstrating her long-term commitment to enhancing learning and adoption.
Educational Background
Sarah Sedgman earned her Bachelor of Arts degree in English Literature from the University of Waterloo, studying from 1993 to 1998. This academic foundation has contributed to her strong communication skills and ability to articulate complex concepts clearly. Her education has played a role in her professional journey, particularly in her focus on knowledge management and education services.
Influence and Leadership in the Industry
Sarah Sedgman is recognized as a thought leader in knowledge and adoption within the technology and education sectors. She has been an Advisory Board Member for the Technology Services Industry Association (TSIA) since 2012, where she contributes to discussions on education services. Her influence extends across several executive boards in North America, showcasing her commitment to advancing education services and her ability to motivate teams towards achieving common goals.