Saywack Nandkeshwar
About Saywack Nandkeshwar
Saywack Nandkeshwar serves as the Director of Customer Support at Kinaxis, where he has worked since 2022. With over 15 years of experience in software support and a strong background in SaaS environments, he has held various roles at Kinaxis since 2008.
Current Role at Kinaxis
Saywack Nandkeshwar serves as the Director of Customer Support at Kinaxis, a position he has held since 2022. In this role, he is responsible for overseeing the customer support operations, ensuring that clients receive effective assistance and solutions. His leadership contributes to the overall customer experience and satisfaction within the organization.
Previous Experience at Kinaxis
Nandkeshwar has a substantial history with Kinaxis, having worked in various roles since 2008. He began as a Service Operations Analyst from 2008 to 2012, followed by a position as a Tier 2 Technical Support Analyst from 2012 to 2015. He then advanced to Manager of Service Operations from 2015 to 2019 and later became Senior Manager of Service Operations from 2019 to 2022. His progression through these roles highlights his expertise in customer support and service operations.
Experience at Alcatel
Before joining Kinaxis, Nandkeshwar worked at Alcatel as a CSI/System Integrator from 2003 to 2008. During this five-year tenure, he gained valuable experience in system integration and customer service, which laid the foundation for his future roles in software support.
Education and Training
Nandkeshwar studied at Algonquin College of Applied Arts and Technology, where he earned a Diploma in Computer Programming from 2000 to 2002. This educational background provided him with essential skills in programming and software development, contributing to his effectiveness in technical support roles.
Industry Experience
With over 15 years of experience in delivering software support and services, Nandkeshwar has worked with a global base of Fortune 500 companies. He has over 11 years of experience leading customer-facing organizations in a Software as a Service (SaaS) environment, demonstrating his capability in high-tech delivery of software support.