Sheslie C. Senat, MBA
About Sheslie C. Senat, MBA
Sheslie C. Senat is a Customer Success Operations Manager at Kinaxis in Toronto, Ontario, with over 10 years of experience in the Mutual Fund industry. She holds an MBA from Ryerson University and has a strong background in Salesforce.com and business process management.
Work at Kinaxis
Sheslie C. Senat has served as the Customer Success Operations Manager at Kinaxis since 2021. In this role, she is responsible for overseeing customer success operations, ensuring that client needs are met effectively. Her tenure at Kinaxis spans three years, during which she has contributed to enhancing customer satisfaction and operational efficiency. The position is based in Toronto, Ontario, Canada.
Previous Experience
Prior to her current role, Sheslie worked at Canoe Financial as the Manager of Salesforce Business Process and Administration from 2017 to 2021. She also held the position of Investigations Officer at RBC Investor Services from 2010 to 2012. These roles provided her with a strong foundation in customer operations and business process management within the financial services sector.
Education and Expertise
Sheslie holds a Master of Business Administration (MBA) from Ryerson University, where she studied from 2012 to 2014. She also earned a Bachelor of Business Administration (BBA) from the University of Toronto Scarborough, completing her studies from 2006 to 2009. Her educational background supports her extensive experience in the Mutual Fund industry, where she has over 10 years of expertise.
Technical Skills
Sheslie is proficient in Salesforce.com, with experience in dashboards, reporting, configuration, and customization. She has demonstrated the ability to liaise between business requirements and IT development teams, translating needs into actionable tasks. Additionally, she is skilled in creating and analyzing reports, implementing changes based on her findings.
Language Proficiency
Sheslie is proficient in both English and French, enabling her to communicate effectively in diverse environments. This bilingual capability enhances her ability to engage with a wider range of clients and stakeholders in her professional roles.